Refund Policy

Introduction

At CS Gaming Hub, we are committed to ensuring your satisfaction with every purchase. This Refund Policy outlines our procedures and conditions for refunds regarding CS2 skin purchases and other transactions on our platform.

Due to the digital nature of CS2 skins and the potential for fraud in digital item trading, our refund policy is designed to be fair while protecting the integrity of our marketplace. Please read this policy carefully to understand your rights and obligations when requesting a refund.

Refund Eligibility

CS Gaming Hub offers refunds under the following circumstances:

Eligible for Refund

• Item Not Delivered: If you have not received your purchased CS2 skin within 24 hours of completed payment, and our system confirms non-delivery, you are eligible for a full refund.
• Item Significantly Different from Description: If the CS2 skin received has a substantially different float value, pattern, or condition than what was advertised in the listing (with proof of discrepancy), you may be eligible for a refund.
• Technical Error in Transaction: If a technical error on our platform results in an incorrect charge or duplicate transaction, you are entitled to a full refund of the incorrect or duplicate amount.
• Unauthorized Purchases: If you can provide evidence that a purchase was made without your authorization due to account compromise, you may be eligible for a refund following our security investigation.

Not Eligible for Refund

• Change of Mind: Due to the digital nature of CS2 skins, we do not offer refunds for purchases where you have simply changed your mind about the item.
• Minor Variations: Small variations in appearance that fall within the normal range for the advertised float value or pattern are not eligible for refunds.
• Market Value Changes: Fluctuations in the market value of CS2 skins after purchase are not grounds for a refund.
• After Trade Completion: Once you have accepted the trade and confirmed receipt of the skin in your inventory, refunds are generally not available unless there is a significant hidden defect that could not have been reasonably detected upon receipt.
• Violations of Terms: Purchases made in violation of our Terms and Conditions are not eligible for refunds.

Refund Request Timeframe

To be eligible for a refund, you must submit your request within the following timeframes:

• Non-Delivery Claims: Within 48 hours of the expected delivery time (which is typically 24 hours after purchase).
• Item Discrepancy Claims: Within 24 hours of receiving the skin in your inventory.
• Technical Error Claims: Within 7 days of the transaction date.
• Unauthorized Purchase Claims: Within 48 hours of discovering the unauthorized transaction, not to exceed 14 days from the transaction date.

Refund requests submitted after these timeframes may be reviewed on a case-by-case basis but are not guaranteed to be accepted.

Refund Process

To request a refund, please follow these steps:

1. Submit a Refund Request

Log in to your CS Gaming Hub account and navigate to the "Transaction History" section. Locate the transaction in question and click the "Request Refund" button. You will be prompted to provide:

• The reason for your refund request
• A detailed description of the issue
• Supporting evidence (screenshots, trade IDs, etc.)

2. Refund Review

Our support team will review your refund request within 48 hours. During this review process:

• We may request additional information or evidence to support your claim
• We will verify transaction details and delivery status
• For item discrepancy claims, we will compare the received item against the listing description

3. Refund Decision

Once our review is complete, you will receive a notification regarding the decision on your refund request:

• If approved, we will process your refund according to the Refund Processing section below
• If denied, you will receive an explanation for the decision
• In some cases, we may offer a partial refund or store credit instead of a full refund

4. Item Return (If Applicable)

For approved refunds involving item discrepancies, you may be required to return the CS2 skin to our inventory before the refund is processed. Our support team will provide specific instructions for the return process.

Refund Processing

Once a refund is approved, it will be processed as follows:

Refund Method

Refunds will be issued using the same payment method used for the original purchase:

• Credit/Debit Card payments will be refunded to the same card
• PayPal payments will be refunded to the same PayPal account
• Cryptocurrency payments will be refunded to the originating wallet address
• Site Credits or Balance will be refunded to your CS Gaming Hub account balance

Refund Timing

Refund processing times vary depending on the payment method:

• Site Credit refunds are processed immediately
• PayPal refunds typically appear within 3-5 business days
• Credit/Debit Card refunds may take 5-10 business days to appear on your statement, depending on your financial institution
• Cryptocurrency refunds are typically processed within 1-3 business days

Refund Amount

The refund amount will include:

• The full purchase price of the item(s)
• Any applicable taxes that were charged

Transaction fees, payment processing fees, and any other third-party fees may not be refundable.

Exceptions and Special Cases

Promotional Items and Discounted Purchases

Items purchased with promotional discounts, special offers, or as part of a bundle may have different refund conditions. These conditions will be clearly stated at the time of purchase.

High-Value Transactions

Refund requests for high-value transactions (over $1,000) may require additional verification steps and documentation. The processing time for such refunds may be longer than our standard timeframes.

Account Suspension or Termination

If your account has been suspended or terminated due to violations of our Terms and Conditions, any pending refunds may be held until the resolution of the account issues.

Chargebacks

If you initiate a chargeback through your payment provider instead of using our refund process, you may forfeit your right to our standard refund process, and your account may be suspended pending investigation.

Customer Satisfaction Guarantee

While we have specific criteria for refund eligibility, we value our customers and strive for your complete satisfaction. If you experience an issue with a purchase that doesn't strictly fall within our refund criteria, we encourage you to contact our support team. We review each case individually and may offer alternative solutions such as:

• Store credit for future purchases
• Assistance with reselling the item on our marketplace
• Exchange for a different item of similar value
• Partial refunds in certain circumstances

Contact Information for Refund Inquiries

If you have questions about our Refund Policy or need assistance with a specific refund request, please contact our dedicated support team:

Please include your order number and relevant details when contacting us about a refund.

Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to the Site. It is your responsibility to review this Refund Policy periodically for changes. Your continued use of the Site following the posting of changes constitutes your acceptance of such changes.